Ray Sands Glass Wants to Know What You Think!

We certainly understand that when customers call our shop about a broken windshield, that is it often the result of an unfortunate encounter with a rock on the highway, which they are probably less than happy about.  We also understand that after making their car payment and filling up the gas tank (ugh) people are generally less than happy about having to pay for repairs to their car, which, for so many people these days, can strain the family budget.

With this in mind, we really want to know is – What we can do to make it easier on you?  Aside from giving some of our services away for free (we already do that), how can having your windshield replaced be a little bit better?

Since the best way to find out how people feel about your business is to ask them, that’s what we want to do today.  We want to hear about the customer experience in dealing with not only Ray Sands Glass, but other glass shops across the country or even other types of auto service businesses.   What could the auto glass team have done differently to make things just a little easier?  And no holds barred on this one!   From the greeting at the front desk and the magazine selection, to the quality of workmanship and the communication with the technician – we want to know the good and bad stories about your in experiences in our shop and others.

You can share your stories here or on our facebook page.  We’re looking forward to hearing from you!

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Deals Glass of Charlotte – Quality Service in the South

Deals Glass Services of North Carolina, have long been industry friends of ours.   They share our sentiments regarding a serious commitment to quality in service and customer satisfaction.  They have built a reputation for excellence in the Charlotte and Lancaster areas in the same way that we have built up our company – by caring about their customers.

In this spirit, Deals has launched a new website, to make getting windshield replacement or residential glass repair easier than ever!   Along with their easy-access glass quote request form, there is information that helps drivers with damaged glass make informed decisions about what is best for their automobile.  It’s great to see another shop that is encouraging a greater knowledge about the value of OEM glass and top quality adhesives.

Deals Glass Services can provide customers in their North and South Carolina service area with many of the same services we provide here.   Deals does windshield repair and OEM auto glass replacement with the same types of top quality adhesives, installed by well trained, NGA certified technicians.

They also provide a similar residential window repair process, which can remove the fog that develops inside the glass due to seal failure.  And for those who have waited too long for the repair process to be feasible, Deals can replace just the glass in your home’s windows, saving you the cost and trouble of replacing the entire window.

We hope all our readers in the south will go check out the new website and find out what Deals can do for them – we’re sure they will do an excellent job!

Auto Glass in Chili NY – A Brief History

Ray Sands Glass has been an enthusiastic member of the Rochester community for almost as long as anyone can remember.  Though the shop came from meager beginnings,  we have been fortunate to be able to build up our business with the support of the community we love.

Ray Sands began the company in the late 1940’s when he bought one of the first homes after the war and began auto glass work out of an old converted school bus which he parked next to his home near the Chili/Rochester border.   By 1961 Ray Sands was able to build the first auto glass shop at 3320 Chili Ave which was a simple one door garage that was two cars deep. Continue reading

Need Help Clearing That Icy Windshield?

As winter hit us hard this week in Rochester, many drivers were faced with the problem of clearing the snow and ice off their windows. Since we already discussed some of the things that can go wrong with this process in  How to Destroy Your Own Auto Glass, today we will discuss some things that can make clearing ice and snow easier without damaging your windshield.

Aquapel is your best defense if you don’t have a garage or car port to protect your vehicle from the elements.  The same chemical bond that causes the rain to roll up and fly off at high speeds, also helps prevent ice and snow from sticking to the windshield.  The windshield  isn’t going to be cleared and shiny when you come out in the morning, but the ice will certainly be a lot easier to clear, you can often use a squeegee instead of a scraper.

It’s important to make sure when applying Aquapel that you lift the wipers and make sure to treat the entire windshield, even under the wipers.   This is essential for winter application because you NEVER want to turn on windshield wipers that are frozen to the glass.  This could bend or break the wipers or wiper arms, or worse, blow out the windshield wiper motor – which would be a big punch in the pocket, especially during the holidays.

We also found  this article on Freep.com that discusses some other ways to help deal with ice on your auto glass.  In the article, author Matt Helms mentions windshield covers, sold at many auto parts stores which cover the entire windshield and are held tight with straps that close in the doors.  And while not nearly as nice looking, we have found that a basic waterproof tarp can work well too.

But however you manage it, remember that it is absolutely imperative that your windshield, as well as side and rear glass, be completely cleared for safe winter driving.

How to Apply Aquapel Glass Treatment to Your Windshield

We see a lot of questions online about the proper way to apply Aquapel, so we have some answers today, as well as a few tricks and tips we have learned over the years of working with this product.

To start – the surface must be clean, weather using it on a glass shower door or an auto windshield.  On the car windshield we recommend a high quality glass cleaner without ammonia or high alcohol content.  Clean it well, that often means a few times, making sure you remove all the grease and bugs to allow Aquapel to bond to the glass. Continue reading

Rochester’s Insurers Benefit from Continuing Education at Ray Sands Glass

  Ray Sands Glass was excited to participate in teaching the Continuing Education courses for Insurers in 2007.  This program allows insurers to keep their licensing current, and really learn things they can apply to their every day business.  Many of the courses are helping the insurers understand some of the safety issues that can help them save lives, as well as things they need to know about repairs, shops, and fraud.  

  To become a Certified Continuing Education Instructor, our Dave Burns had to go through a rigorous training himself.  He was screened by the FBI and had state and local background checks, then was sent to a three day working seminar.  “It was a very, very intense training process”  Burns said “We trained 12 to 13 hours a day and studied all night.”  Not only did potential instructors have to memorize the 4 hour class,  they also had to teach a course, which was videotaped and evaluated before certification. Continue reading

Getting to the Bottom of RainX Residue

There has been lots of comparison between RainX and Aquapel, because they are both made to serve the same purpose – windshield rain repellents.  But they work in completely different ways, with different types of chemicals.

RainX and similar products are silicone based materials that make a filmy layer on the windshield causing the water to roll off , similar to the effect of rinsing greasy hands.  But eventually it wears down and degrades. The film left behind can affect the clarity of the windshield, as well as build up on the wipers and moldings, especially if you also use the RainX wiper fluid.  Continue reading