All Revved Up For Auto Glass Week 2011

While the nearing of 2011’s auto glass week might not titillate the everyday consumer, this is one of the highlights of the year for those in the auto glass industry.  To us, it’s a great learning experience and a chance to find out about new ideas and catch up with old friends.

Getting together with other independent glass shops from around the country at Glass Week has often been inspirational to our business.  The ideas seem to flow freely amongst the like minded crowd, to the benefit of all who attend.  We often hear about new products and services that could benefit our customers or business practices that have been successful (or not so successful) in other auto glass companies.

Aside from the wealth of knowledge and experience of those who share our profession, we are also looking forward to finding out more about recent changes in the auto insurance industry.  With two major insurance companies having made adjustments to their polices related to the auto glass repair and replacment, we look forward to finding out more about how it will affect our customers.

The Independent Glass Association (IGA) will also be introducing their new software program, which our co-owner and IGA Board Member, Dave Burns is particularly excited about.  The new software could make the entire claims and repair process go more smoothly for everyone – even small to medium sized independent glass shops.

And while the Olympic competitions will be exciting to see, Ray Sands Glass generally doesn’t take part.  We wouldn’t want to send our best manpower out of town for the competition and jeopardize the efficiency of taking care of our customers back home.

But as Dave Burns said “We don’t need a competition to tells us that we have one of the most qualified and proficient auto glass teams in the country”

Continuing Education for Rochester’s Insurers

Ray Sands Glass will once again be offering Continuing Education courses this Spring and Summer for Rochester area insurance agents.  Insurance agents are required to earn credits each year to keep their licensing current, and those credits can be earned by completing the classes, either at the shop or online.  We hope to see all of our local friends in the insurance industry signing up promptly because the classes are filling up quick!

This year we will be offering two brand new courses, one in Windshield Repair and another for Windshield Adhesives and Proper Installation Technique, which we like to believe are our best (and most fascinating) courses.  These classes give the agents the information they need to be sure their customers are getting the best work, and makes them aware of the serious peril that can be placed upon unsuspecting drivers by bad auto glass work. Continue reading