Posted on September 2, 2011 by raysandsglass
While the nearing of 2011’s auto glass week might not titillate the everyday consumer, this is one of the highlights of the year for those in the auto glass industry. To us, it’s a great learning experience and a chance to find out about new ideas and catch up with old friends.
Getting together with other independent glass shops from around the country at Glass Week has often been inspirational to our business. The ideas seem to flow freely amongst the like minded crowd, to the benefit of all who attend. We often hear about new products and services that could benefit our customers or business practices that have been successful (or not so successful) in other auto glass companies.
Aside from the wealth of knowledge and experience of those who share our profession, we are also looking forward to finding out more about recent changes in the auto insurance industry. With two major insurance companies having made adjustments to their polices related to the auto glass repair and replacment, we look forward to finding out more about how it will affect our customers.
The Independent Glass Association (IGA) will also be introducing their new software program, which our co-owner and IGA Board Member, Dave Burns is particularly excited about. The new software could make the entire claims and repair process go more smoothly for everyone – even small to medium sized independent glass shops.
And while the Olympic competitions will be exciting to see, Ray Sands Glass generally doesn’t take part. We wouldn’t want to send our best manpower out of town for the competition and jeopardize the efficiency of taking care of our customers back home.
But as Dave Burns said “We don’t need a competition to tells us that we have one of the most qualified and proficient auto glass teams in the country”
Filed under: Auto Glass, Auto Glass Repair, Auto Glass Replacement, Auto Insurance, Independent Glass Association, insurance, Windshield Repair, Windshield Replacement | Tagged: auto glass week, iga, independent glass association, windshield olympics | Leave a comment »
Posted on September 23, 2010 by raysandsglass
Imagine you are at home, vehicle in the driveway, and someone rings the doorbell to inform you that they happened to notice that your windshield is dangerously in need of replacement – even when there isn’t apparent damage. So many folks are shocked and frightened at the safety issues implied by the apparently knowledgeable glass technician, that they hand over their auto insurance card, and sign off on the replacement.
Unfortunately, most of the windshield replacement “technicians” who perpetrate these types of scams are completely unqualified, and use substandard adhesives and cheap or used glass. They are blatantly victimizing car owners by removing their factory windshield (which is ideal for safety), and replacing it with an unsafe product. Not only are the insured being conned into defrauding their own insurance company – they are doing so to their own detriment. Continue reading
Filed under: Auto Glass, Auto Glass Replacement, Auto Insurance, Insurance Fraud, Windshield Repair, Windshield Safety | Tagged: insurance fraud, suspicious windshield replacement, windshield scams | Leave a comment »
Posted on May 6, 2010 by raysandsglass
Everyone one knows that the best fit for any car’s windshield is the original glass that was installed when the car was manufactured. Since life happens, it’s often not an option to keep the automobile’s original glass. Fortunately, there is a best alternative – replacement glass made by the Original Equipment Manufacturer, or OEM Glass.
Many people don’t realize that when auto makers are designing and testing vehicles, the OEM glass manufacturers are intrinsically involved in the entire process. OEM glass companies such as PPG, Carlite and Pilkington go through the research and development process of each automobile with the maker. And while some aftermarket glass companies make a decent quality product, it most often isn’t a product that has been crash tested in your vehicle. While OEM companies are working with auto makers to meet their exact safety and stress specifications, aftermarket companies are only required to meet a basic standard. Continue reading
Filed under: Auto Glass, Auto Glass Replacement, Auto Insurance, OEM Auto Glass, Ray Sands Glass, Rochester NY, Uncategorized, Windshield Replacement | Tagged: Auto Glass Replacement, OEM auto glass, oem glass, Ray Sands Glass, windshield glass | Leave a comment »
Posted on April 9, 2010 by raysandsglass
Ray Sands Glass will once again be offering Continuing Education courses this Spring and Summer for Rochester area insurance agents. Insurance agents are required to earn credits each year to keep their licensing current, and those credits can be earned by completing the classes, either at the shop or online. We hope to see all of our local friends in the insurance industry signing up promptly because the classes are filling up quick!
This year we will be offering two brand new courses, one in Windshield Repair and another for Windshield Adhesives and Proper Installation Technique, which we like to believe are our best (and most fascinating) courses. These classes give the agents the information they need to be sure their customers are getting the best work, and makes them aware of the serious peril that can be placed upon unsuspecting drivers by bad auto glass work. Continue reading
Filed under: Auto Insurance, Continuing Education, insurance, Ray Sands Glass, Rochester NY | Tagged: Continuing Education, Courses for Insurance agents, insurance, Insurance license | Leave a comment »
Posted on November 13, 2009 by raysandsglass
It seems lately that about half the TV commercials and print ads are encouraging us to change our insurance company. Most are familiar with the idea that we can compare prices from many different providers online or over the phone. But many times the difference is really only a few dollars…annually. How is one to know exactly what they will be getting when filing a claim.
As an auto repair company that works with insurance companies on a daily basis, we have gained some insight into how each provider treats their customers and the repair shops that do the work. While there are a few that stand out among the crowd, one has made some recent changes that make the claims process and repairs easier on the customer. Continue reading
Filed under: Allstate, Auto Insurance, Uncategorized | Tagged: Allstate, insurance, insurance claims, insurance companies | 1 Comment »