Windshield Chip and Scratch Repair is Serious Business

Windshield repair can be an incredible improvement to the aesthetics and structural integrity of your automobile.   When you incur a chip, crack or scratch out on the road it is reassuring to have the option of repair  instead of replacement, which can be a money saver and a “green” alternative.   These are the factors that motivate Ray Sands Glass to provide FREE windshield repair to customers in our Rochester community.

But not all windshield damage can be repaired, and we want customers to understand our intentions when we have to tell them that their glass must be replaced.    We can’t repeat this enough: the windshield is essential to your automobile’s frame strength. Those pieces of laminated glass are what keep your body inside in the event of a collision and prevent the roof from collapsing in the event of a rollover.  It makes us shudder to hear companies claim they can repair a crack up to a foot in length,  this is considered an unsafe practice by most auto makers and Ray Sands Glass agrees.

There isn’t a responsible insurance company or body shop out there that would tell it’s safe to repair a foot long crack in the auto body’s frame.  So why should the windshield be any different?  The truth is it shouldn’t.  The point of windshield repair is to fix the damage before it get large enough to jeopardize the roof support structure.  When an dubious repairman slathers some compound on a large crack, it has the general effectiveness of a piece of scotch tape – it looks better but doesn’t hold up under pressure, when you need it most.

So please reconsider if you are thinking about trying to save a few dollars by avoiding replacement with a treacherous repair.  It could be your life (or your passengers’) on the line!

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What Else Would You Like to Find at Ray Sands?

Over the years, we have expanded our services from our roots in windshield replacement and chip repair to include many other auto and residential services that we thought could benefit our community.   With the introduction of more services we can now remove those dents and dings from your car’s body as well, or apply a protective film to your newly installed windshield and top of the line window tint for side and rear windows.  We can even restore your car’s headlights to a shiny, bright, like-new condition – and don’t forget the windshield wipers!

One of the more recent additions to our residential roster, our residential window repair, has saved our customers tens of thousands by repairing fogged windows that would have otherwise needed replaced.  And our visually clear residential tint can help protect from harmful UV rays and improve your home’s energy efficiency, while still complying with strict HOA policies.  We also provide any type of custom cut glass you may need, from patterned glass shower doors to tempered safety glass for sliding glass doors.

But we can’t take credit for all of these ideas, many of them came from our community!  Whether it be our Rochester locals, our online readers, or our friends in the auto glass business – sharing ideas helps businesses work better with their community.  Idea sharing  is why we do this blog, and now we would like to hear from you…

Today we want to find out if there is anything else we can do for you.  Are there any services that you think are lacking in the Rochester area, that we may be able to provide?  A certain brand or type of auto product that you would like to buy locally?  A service you heard about elsewhere, that isn’t available here?  Let us know what you want in the comments below – all ideas will be considered!

Choosing an Insurer, The Shop’s Point of View

Auto Insurance is big business, and now more than ever consumers are doing some serious shopping around when it comes to choosing an insurance company.  One thing that everyone is looking for is polite and courteous treatment by the company’s agents.   All companies are at their best when you’re calling around to shop for rates, but what will happen when you have a problem?  The best place to ask this question is at your local auto repair shop, since no other group of  people spend more time dealing with insurance companies and filing claims. Continue reading

Consumer Rights in Auto Repair

The State of New York released a brochure to inform consumers of their rights under the “Repair Shop Act”, which is designed to help protect consumers from negligent or dishonest auto repair shops.  The best protection is to choose a qualified, reputable shop – but no matter which shop you choose, you still have certain rights as an auto repair customer:

   The Right to a Written Estimate

  Upon request, the repair shop must provide a written estimate, including parts and labor.  The shop may charge for the time it takes to make an estimate – but not more than the normal hourly rate.  The estimate must include each part, it’s cost, whether it is an aftermarket part, and the rate by which labor is calculated.  The shop may not charge more than the written estimate without permission.

   The Right to Authorize  All Work on Your Automobile

  The auto repair shop cannot perform any repairs without your consent.  If the repair shop prepares a work order, they must give you a copy – if you prepare a written work order, the shop must attach it to their invoice.  And if the shop gets work authorized over the phone, the invoice must include name of the person authorizing the work and the date and time of the call.

The Right to the Return of Replaced Parts

The car owner has the right to all replaced parts unless they are warranty or exchange parts, as long as you ask for them in writing before the shop begins work on your car.  However if work is authorized by phone the shop must save the parts so they are available upon pick up of the vehicle.

The Right to Inspect your Vehicle

  Auto repair customers have the right to inspect their vehicle before paying for repairs.  Customers do NOT, however,  have the right to remove the vehicle from the shop before paying, or enter “employees only” areas to inspect the vehicle.

The Right to a Detailed Invoice

After completing repair the shop must provide the customer with a detailed invoice that includes all repairs, replacement parts and labor costs.  The invoice must also include the odometer reading at the time the car was dropped off, as well as the reading at the time of the invoice.  If you got a written estimate from the shop compare it to the invoice and speak to management about any discrepancies before paying the bill.

Obligation of the Repair Shop Regarding Guarantees

   Auto repair shops are not required to guarantee their work, but if the shop chooses to do so, the terms and conditions of the guarantee must be printed on the receipt.

  These right are designed to protect you from negligence and dishonesty,  but they don’t solve every possible dispute.  If there  are any problems with the quality or price of the repair, they can usually be solved with calm, truthful discussion between management and the customer.  Shop owners never want a customer to leave unhappy, but negotiations are always best when everyone keeps their composure.

How Much Do You Know About Paintless Dent Repair?

  While paintless dent repair has always been popular with dealers and auctions, many consumers still go to the body shop when they get a large dent.  But paintless dent repair is much more budget friendly and often times a lot faster than traditional body work, because we use a completely different process.  Instead of the sanding, spraying and welding used in traditional body work, we use tools of various shapes and sizes to reshape the dent from the inside out.

  This is why experience is the most important factor in choosing the shop and technician to perform your paintless dent repair.  This type of dent repair is much more of an art than a science.  Different makes, models and years of cars are made of different body materials in a range of thickness and strength.  All those things and the location of the dent on the car factor into which tools you would use as well as angle, force and placement of the tools. Continue reading