We certainly understand that when customers call our shop about a broken windshield, that is it often the result of an unfortunate encounter with a rock on the highway, which they are probably less than happy about. We also understand that after making their car payment and filling up the gas tank (ugh) people are generally less than happy about having to pay for repairs to their car, which, for so many people these days, can strain the family budget.
With this in mind, we really want to know is – What we can do to make it easier on you? Aside from giving some of our services away for free (we already do that), how can having your windshield replaced be a little bit better?
Since the best way to find out how people feel about your business is to ask them, that’s what we want to do today. We want to hear about the customer experience in dealing with not only Ray Sands Glass, but other glass shops across the country or even other types of auto service businesses. What could the auto glass team have done differently to make things just a little easier? And no holds barred on this one! From the greeting at the front desk and the magazine selection, to the quality of workmanship and the communication with the technician – we want to know the good and bad stories about your in experiences in our shop and others.
You can share your stories here or on our facebook page. We’re looking forward to hearing from you!